Shipping & Returns

Shipping & Collections

Our shipping is managed by The Courier Guy.

We offer standard shipping only which is shown to you in your cart.

Standard shipping takes 2-4 business days.

Collections take place on Tuesday & Friday between 12 and 2pm in Camps Bay.

If you have arranged a collection, you will be emailed with the collection address once you have placed your order.

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We are currently unable to offer free returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebootycult.co.za

Exchanges

We are able to make an exchange. Please contact us on info@thebootycult.co.za